If the taxpayer cannot recall if they received the payment, advise the taxpayer to contact their respective agency to resolve the discrepancy before resubmitting the return claiming the Making Work Pay and Government Retiree Credits.
- Social Security Administration: Toll-free number is 800-772-1213. General ERP inquiries can be answered by the SSA Web site: http://www.ssa.gov/recovery/.
- Veterans Administration: Toll-free number is 800-827-1000. General ERP inquiries can be answered by going to the VA Web site: http://www4.va.gov/recovery/.
- Railroad Retirement Board: Go to the RRB Web site at http://www.rrb.gov/recovery/ for more details.
If the taxpayer contacts the agency and a discrepancy did occur, then the agency must provide the taxpayer with a letter confirming the discrepancy. These taxpayers should not claim the Making Work Pay and Government Retiree Credits when filing their original return, but instead will need to file an amended return to claim the Making Work Pay and Government Retiree Credits. They must attach a copy of the agency letter confirming the discrepancy.